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FAQs

Are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

Do you ship worldwide?

Yes, we ship worldwide, however, due to the impact of the epidemic, some areas may not be able to deliver normally. If you need to check the delivery address, you can contact us (support@limaitech.com)

How do I change or cancel my order?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

If you have any questions, please contact our customer service. (support@limaitech.com)

Can I change my shipping address after placing an order?

 Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination's customs department will have the package on hold.

When will my order arrive?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number one day after we have shipped your order.

We process orders between Monday and Friday. Orders will be processed within 3-10 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Also you can track you order for more updates via here >> https://t.17track.net/en

Why I still haven’t received my package. Where is my order?

You will receive a shipping confirmation after the items have been shipping.If your estimated delivery date has passed and you haven’t received your order, please contact us through support@limaitech.com with an explicit subject on the email title so we can attend it to relative customer service specialist.

Why it shows that my tracking number is invalid?

Your order can be tracked in details only when it arrives in your country’s facility. Especially for standard shipping, kindly allow 8-15 working days of shipment to your address, even possible “no found”.

Why was my order divided into two or more packages?

We will do partial shipping for your order in the following conditions:

  1. Certain item need additional process time.
  1. Weight limit of customs or courier.

You will receive an email notification when each parcel is shipped or a letter about the partial shipping will be attached in the package.

Why was my package returned?

There are multiple possible reasons:

1) Wrong or incomplete address

2) Invalid phone number

3) Unable to deliver

If this condition happens to you, please contact us through support@limaitech.com with an explicit subject on the email title so we can attend it to relative customer service specialist.

Please note that nondelivery caused by wrong delivery address or no rely to pickup notification sent by our customer service specialist in 3 business days and other personal reasons will not be taken by airysumer.us.

What Methods of Payment Do You Accept?

We accept PayPal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account)

WHAT’S YOUR RETURN POLICY?

At MAMOIC, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction, and the quality is guaranteed.

If something doesn’t meet your expectations, we’re committed to doing our best to find a solution. For questions, contact us: support@limaitech.com

 

  • CAN I RETURN OR EXCHANGE AN ITEM IF I DON'T LIKE IT?

As you know, we have posted our return policy next to every item. Please be sure to check out return policy prior to purchasing an item. 

If you send back an item, you will be subject to a shipping fee that may cost more than the product itself.  You can check with your local post office for details. The returned items without communication will not be accepted. All returns must be approved by our customer service team.

To discuss this further, please contact us: support@limaitech.com

 

  • WHAT SHOULD I DO IF THERE IS A SIZE OR COLOR DIFFERENCE WITH THE ORIGINAL ITEM IN YOUR SHOP?

If an item you have received has size or color problem, please do the following:

  1. For color issues, send us photos (using natural light) of the item, package, and labels.
  2. For size issues, please place the garment on the floor and using a tape measure, measure the Bust, Waist, and Hips. Send us a photo of these measurements.
  3. We consider the item’s size to be wrong if the size difference between the item you have received and the measurement indicated on the size chart differ by at least 3 cm (1.18 inch).

Please contact us: support@limaitech.com and include with your message pictures, order number, and item number. Upon receiving your message, we will be in touch with you shortly.

  • WHAT SHOULD I DO IF THERE IS AN ITEM MISSING FROM MY ORDER?

Due to the stock status, your items may be shipped out separately via several parcels.

Please log into your account to check the tracking number of each item.

If you find more than one Tracking Number, we have shipped order in multiple parcels.

Items with same tracking number will be in one parcel and should arrive at the same time.

If you are missing an item that was included in a parcel please contact us: support@limaitech.com

  • WHAT SHOULD I DO IF I RECEIVE THE WRONG COLOR FOR AN ITEM IN MY ORDER?

We want to sort out any issues with faulty items straightaway.

If you received an item which is the wrong color, please contact us: support@limaitech.com with the order number, the item number, and photos. We will look into it and get back to you asap.

  • WHAT SHOULD I DO IF THERE IS FAULTY ITEM IN MY ORDER?

 We want to sort out any issues with faulty items straightaway. If you discover a faulty item, please contact us: support@limaitech.com with the order number, the item number, and photos of the problem. We will look into it and get back to you asap.

  • CAN I GET A REFUND IF THE PRICE HAS CHANGED SINCE I ORDERED IT?

As an online business, our prices change in response to fashion trends, stock, promotions, and demand from customers. This means an item can change in price after you've purchased it.

Unfortunately, we're not able to adjust prices or offer a refund or credit for the price difference after you have ordered an item. For any other questions, Please contact us: support@limaitech.com 

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