NOTE: In recent affairs regarding the worldwide spread of COVID-19, a widespread of airlines have ceased to cancel operations in various countries and regions. In addition to this, you may see delays in orders due to slower logistics and increased customs security checks. Due to these circumstances, please allow more travel time than the ETA stated in our shipping policy. (approx. 10-15 days)
We have warehouses set up in New York, Los Angeles, London, ShenZhen, Middlesex(cancelled), and the Frankfurt (cancelled). Once your order is placed, we would ship from the nearest location. And when we shipped out, you will receive an email notification with the tracking number.
No matter where you live, our goal is to provide a more convenient, fast and safe logistics method to ensure that your parcels can reach your hands faster. The range reaches United States of America (including Alaska, Hawaii and APO, EPO, DPO address), and Canada, Australia, EU and many other countries around the world.
- We do not have access to ship to these regions: Asia (except HongKong, Taiwan, Macau, Japan), South America (except Brazil), Africa, Iceland and Armed Forces-Americas/Europe/Africa/Canada/Pacific and colonies.
- If the shipment cannot be delivered due to unexpected circumstances, the MAMOIC customer service team will contact our customer via email within 48 hours for refund processing.
Delivery Time = Processing Time + Shipping Time
Processing time: we will proceed with order confirmation, package quality inspection, packaging, and shipping. For stock orders, the item will be sent from our warehouse within 3-10 working days. For made-to-order items, we need around 10-15 working days of crafting time after order! At the same time, once the package is sent, a notification email will appear at your e-mail address. There is the shipping number of the package, you can copy it to the 17track (https://t.17track.net/) website to track your package.
Shipping time: the time from the package sent to from our warehouse to your desintation. Please kindly take the below chart for a reference.
Note: There will be re-delivery fee of $6.99 to arrange re-delivery made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability.
The shipping time are estimates quoted by our courier companies, so MAMOIC cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, such as destination country, customs, weather, etc. but please be assured that MAMOIC will do our best to limit any inconveniences that may arise.
Duties & Taxes
For international orders, shipping fees are exclusive of duties and taxes. These charges are levied by the country you are shipping to, and payment is necessary to release your order from customs on arrival. If the customs charges are not paid COD (cash on delivery), the order will be returned back to MAMOIC.